Hospitality Hiring Insights: What Employees Want in 2025 (2025)

The hospitality sector is currently facing a significant hiring challenge that is severely impacting talent acquisition—new insights reveal what truly matters in this competitive landscape.

Are you aware that the struggle to hire qualified talent is more than just a minor hiccup for many businesses? It has become a major roadblock for companies in the hospitality and events industries, with some staggering revelations. Adobe Express has recently introduced a comprehensive resource entitled "The Hiring Guide," crafted specifically to aid businesses in identifying and attracting suitable candidates. This guide culminates insights from an in-depth study that explores what prospective employees desire in their roles, the most effective channels to reach them, and strategies to position oneself as an ideal workplace.

A striking 66% of business proprietors within the hospitality and events sector confess that they grapple with prolonged recruitment processes, complicating their ability to find qualified individuals. To respond to this pressing issue, the guide articulates the essential elements sought after by hospitality professionals in their job searches—valuable information that could streamline hiring for employers.

Presently, nearly one-third (32%) of small business owners are gearing up to make considerable investments in their recruitment efforts over the coming year. Alarmingly, 72% report that their business growth has stagnated due to difficulties in securing the right talent. The latest data from Adobe Express offers a thorough examination of the recruitment landscape, reflecting experiences and expectations from both employers and employees alike.

From the viewpoint of potential employees, the primary motivations leading hospitality professionals to seek new job opportunities include:

  • Higher salary/better compensation (40%)
  • Enhanced work-life balance (20%)
  • Career advancement and development opportunities (20%)
  • More engaging or challenging work (0%)
  • More supportive workplace culture (0%)
  • Increased job security (0%)
  • Flexible work arrangements (remote/hybrid) (10%)
  • Alignment with a company’s mission or ethical values (0%)
  • Desire for a specific industry role (0%)

Interestingly, while demanding better salaries tops the list of motivations, employers largely resonate with this sentiment, indicating heightened compensation as a critical factor for attracting employees. But this raises a thought-provoking question: Are businesses doing enough to meet these expectations?

To better assist employers in navigating flexible work arrangements, employees have shared their preferences:

- Fully remote work, hybrid working, and flexible hours emerged as the top choices, each garnering 30% support among hospitality and event professionals, underlining the industry's strong desire for flexibility to foster improved work-life balance.

In terms of preferred company culture, hospitality workers indicated their environment of choice involves:

- A significant emphasis on employee well-being (60%)

- A robust sense of mission and purpose (40%)

This leads to the following breakdown of the essential aspects of company culture when considering potential employers:

- Focus on employee well-being: 60%

- Open and transparent communication: 20%

- A supportive atmosphere: 0%

- Social interaction and team-building opportunities: 20%

- Strong mission and purpose: 40%

- Elevated ethical standards: 30%

- Commitment to diversity, equity, and inclusion (DEI): 10%

- Culture of innovation and continual improvement: 0%

If you want to delve deeper into strategies for retaining top talent or wish to explore more data relating to hiring trends in the UK, you can find further insights here.

What do you think? Do you believe that companies prioritize employee well-being enough to attract and retain talent? Share your thoughts in the comments below—your insights could help spark a much-needed conversation around this crucial topic.

Hospitality Hiring Insights: What Employees Want in 2025 (2025)

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